You can book a transfer to the airport or any other destination by choosing them in destination point field.
You need to make two bookings for each group. Alternatively, you can choose one and enter the flight details with which the last passenger arrives at the airport. Any possible alterations in flights (delays etc) may not allow the collection of all passengers within the allotted wait time.
No, minors cannot travel or book alone. They need to be accompanied by at least one adult.
You should plan your departure for the airport at least 2:15 hours ahead of your flight departure. Also the estimated duration of the transfer could be extended by an additional 20% (possible delays, traffic jam,...)
You need to follow the link, enter the required information. If there is no required information for Your request, pls contact us by e-mail: info@waytravel.hr
After we receive your booking, the confirmation will be issued shortly. For some services processing can take up to 10 hours (average time: 2hours).
The vehicle is at your disposal for your group only, i.e.for the number of passengers specified in your reservation.
You can report complaints within 5 days after the journey's completion. For any questions during travel pls let us know immediately so that we can help You.
You can request a payment confirmation after your card has been charged for the amount specified in the Confirmation.
The selected currency on our page is the Euro and can not be chosen individually. Payment in cash can be made in Euro or the currency in which the transfer takes place. You can pay by card, but with the added fee of 5%.
If You need an invoice for Your company, the total amount of the transfer must be paid before the transfer on our bank account, so pls mention it while booking.
In case you are eligible for a refund, the amount will be credited back to your bank account within 15 days. If there is no notification about the refund, we kindly ask you to contact us via email: info@waytravel.hr
The transfer price does not include a driver's tip. Any extra gratitude for the service of your driver is completely at your discretion, and highly appreciated by the drivers!
Unfortunately, food is not allowed during the transfer.
Yes, in case we have to contact you for any reason, for example if your driver is not able to locate you at the time of pickup.
Please contact Your driver.
For departures from the airport, the included waiting time is 60 minutes. For all other starting points 30 minutes. If the waiting time exceeds the above limites, extra charges will be applied.
If your transfer is from the airport, the driver will wait for you at arrivals with a sign with your name, and if it is from the port or station, he will wait for you at the nearest meeting point. If it is from your accommodation, he will be waiting for you in front of the building. In case you cannot find him, contact him.
Due to the large fleet of vehicles at our disposal, vehicles are assigned the day before each transfer. We are unable to confirm a specific brand or model for your booking. But the assigned vehicle surely will be no less valuable than the one stated in your booking.
You can change the vehicle category via the Confirmation using the "Manage your booking" link or via "my booking" account. Vehicle modification usually requires price changes.
If you don't have printed confirmation, just show it to the driver from your mobile device.
You will receive your driver's number before your transfer. You can also contact us on the number and email visible on our site.
You can cancel your booking via info@waytravel.hr We suggest you carefully read the cancellation policy when making a booking, to make sure you are eligible for a refund.
You can cancel a reservation without a fee 24 hours before the transfer time. Otherwise, we retain 30% of the total price of the booked Service as a cancellation fee.
You can contact our Customer service by email or via the contact number which is listed on our website.
Once you have received the Confirmation, you do not have to reconfirm your booking. If you pay your transfer in cash, be available at the number you provided in the booking the day before the transfer.
The average duration of your transfer can be checked via Google maps.
Please contact your driver on a number received in order to assist you.
You must make a reservation for child seats, because the safety of children's transportation is regulated by law and there are penalties for not using them. We offer infant seats (0-1 years old), child seats (1-5 years old), and booster seats (5-12 years old) with an additional charge.
You are welcome to bring your foldable wheelchair or child seat at no extra charge. Please make sure to choose a vehicle that is large enough to accommodate all passengers, luggage, child seat (pls consider it takes space for 1 person) and/or the wheelchair.
It is possible to add it while making your online booking, but additional stops are only allowed en route, limited to 15 minutes for an additional charge.
Pets are allowed as long they are properly placed in the travel box or bag and put in the cargo hold of the vehicle, without an extra charge. Also, please mind your pet does not disturb the driver during the transfer and that the vehicle remains in good condition, ready for the guests after you.
The allowed luggage per passenger seat is one piece of medium size and one piece of hand luggage and is already included in the price of your transfer. If you have extra luggage per passenger seat and that require a larger vehicle category, you need to book a larger vehicle.
All our passengers have injury insurance in the event of a car accident. We also suggest you to pay Travel Insurance every time you travel so that you can travel without worries.
